Shipping & Return Policy

General

We offer full refunds on all requests made within 30 days of your purchase if the product is in an eligible condition.

To be eligible for a refund the item must be unused, unopened with the seal intact and in the same condition that it was received in. This is due to the perishable nature of a food supplement once the seal has been broken.

Unfortunately, if a refund request is made after 30 days, we cannot offer a refund, so we encourage all refund requests to be made at your earliest convenience to avoid disappointment.

Accepted refunds can be processed simply by contacting us at hello@carnivorego.com quoting your order reference number or reply to your order confirmation email. Further instructions will then be issued including the return address.

Please ensure all returned items are repackaged securely inside a box. We recommend all returns are sent via Royal Mail tracked delivery. Unfortunately, if your returned items are damaged in transit, we won’t be able to offer a refund.

Refunds will be processed immediately upon acceptance. However, it can take up to 10 business days for the funds to return to your account depending on your bank.

The Refund Process:

• Please contact us at hello@carnivorego.com or by replying to your order confirmation email and provide any supporting evidence in the case of a damaged item.
• We will send all relevant information including the return address.
• Securely repackage your item within a box and send it to the return address.
• Once your return has been received, inspected, and accepted you will receive an email confirming the return status. Your refund will be processed immediately and should be back into your bank within 10 working days, although this is dependent on your bank. The refund will be made to your original payment method.

For accepted return requests, the following options are available depending on your preference:

• Full Refund, or.
• Exchange

Unfortunately, we cannot offer refunds on gift cards.

Damages

We are sorry to hear your order has been damaged on its way to you. Unfortunately, during shipping, there are factors outside of our control, but we will do everything we can to resolve this as quickly as possible.

If You received Your Order damaged, please contact us at your earliest convenience at our email address: hello@carnivorego.com and we will be happy to help.

Please save all packaging materials and damaged goods and send photos to help us resolve the matter expeditiously. We can then send a replacement item or issue a full refund.

Returned Deliveries

Parcels that are not accepted upon delivery, or not collected from the sorting office will be refunded upon receipt at our premise following return by our Courier Partners.

Unfortunately, this will incur an additional Courier admin charge which we will deduct from your refund.

Cancellations / Amendments

Please contact us immediately at our email address: hello@carnivorego.com if you wish to cancel or amend your order and we will endeavour to fulfil this request.

However, due to the speed we pick, pack and dispatch orders it is often not possible to cancel or amend orders, which also applies to changes to delivery address, payment method or exchanges.

If this applies to you, please note the return process can always be followed for a full refund.

Contact Us

If you have any questions, we’re happy to help! Please contact Us via hello@carnivorego.com or see our policies on our website available at www.carnivorego.com.