Privacy Policy
INTRODUCTION
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Carnivore Go Ltd (the “Site”). This applies between you the user(s) of this website and Us, Carnivore Go Ltd, the owner and provider of this website. Our privacy policy is in line with the Data Protection Act 2018.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, any personal information provided will be collected when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit & debit card numbers), email address, and phone number. We refer to this information as “Order Information.” Signing up to our newsletter will result in us collecting your email address for marketing purposes. Lastly, any personal information you provide for creating and using your account will be collected including but not limited to logins and passwords, comments and product reviews.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
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- Communicate with you;
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- Screen our orders for potential risk or fraud; and
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- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We use the Wix platform to power our online store. Wix may store your data securely using their data storage, database and the general Wix applications. They store your data on secure servers behind a firewall. For more insight, you may also want to read Wix’s privacy policies.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information in their privacy policy. Want to opt-out? Google Analytics Opt-out.
We also use Stripe who handles our payment processing and will therefore use your personal information you provide to facilitate your purchase(s). Stripe use encryption and best practice security standards supported by accreditations. For more insight, you may also want to read Stripe’s privacy policies.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Please note, once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECURITY
Wix, as our website host, provides security measures to protect your personal information. They take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. The applicable measures implemented include, but are not limited to:
SSL Certificates: to keep connections secure and private over an HTTPS connection.
ISO 27001 and ISO 27018 certificates: to maintain industry best practice for handling personal information and managing website security risk.
DDoS Protection: to offer reliable web hosting. Their servers have gone through extensive hacker testing to ensure your website is not compromised.
PAYMENTS
Our payments are handled by Stripe. The direct payment gateway offered by Stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Stripe is certified as a level 1 PCI Service Provider which is the most stringent standard available in the payment industry.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. TLS 1.2 adds an additional layer of website security to keep all transactions secure. Although no method of transmission over the Internet or electronic storage is 100% secure, Stripe follows all PCI-DSS requirements and implements additional generally accepted industry standards as noted.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising through changing your internet browsers or social media accounts settings. Informational links for popular browsers and social media accounts are below:
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
COOKIES
Cookies are a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
This Website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website and to improve our range of products and services. We have carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to accept the use of our Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, disable cookies through your browser settings, however certain features of the website may not function fully or as intended and you may lose any information that makes accessing the website quicker and more efficient.
The cookies we use are as follows:
YOUR DATA PROTECTION RIGHTS
According to United Kingdom and European Law, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@carnivorego.com.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
YOUR RIGHTS
Under data protection law, if you are a resident of the United Kingdom or European Union you have the following rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we will have one month to respond to you.
Please contact us via email if you wish to make a request in line with your rights above.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information in line with your rights. In all cases where we keep data, we do so in accordance with any limitation periods and records retention obligations that are imposed by the applicable law.
To request your personal data or have it deleted, please contact us on our email address at the bottom of this page.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@carnivorego.com or by mail using the below address:
Carnivore Go Ltd
Company Number 16490945
124-128 City Road, London, EC1V 2NX, United Kingdom
hello@carnivorego.com